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© 2026 TableMate·PrivacyTerms

Terms and Conditions

Last updated: 15 February 2026

1. Introduction

TableMate is a trading name of Audley West Group Ltd (company number: 16924733). These Terms and Conditions (“Terms”) govern your use of the services provided by Audley West Group Ltd trading as TableMate (“we”, “us”, “our”) at tablemate.uk. By engaging our services, you (“Client”, “you”, “your”) agree to these Terms.

If you have any questions, contact us at hello@tablemate.uk.

2. Our Services

TableMate provides digital services for small, independent UK restaurants, including:

  • Website setup and management — Professional, mobile-friendly website creation and hosting
  • Digital menu creation — Menu design and updates
  • Google Business Profile — Listing setup, verification, and basic optimisation
  • Review monitoring & responses — Monitoring and responding to customer reviews

The specific services, scope, and fees for your engagement will be set out in a separate proposal, quote, or service agreement (“Service Agreement”).

3. Agreement Formation

3.1. A contract between you and TableMate is formed when:

  • You accept a Service Agreement (by email, signature, or payment); or
  • You engage us to begin work and we confirm acceptance.

3.2. These Terms apply to all services we provide, unless a Service Agreement expressly overrides a specific provision.

4. Your Responsibilities

4.1. You agree to:

  • Provide accurate information about your restaurant, menus, contact details, and other content we need to deliver the services
  • Respond to our requests for content, feedback, or approval within a reasonable timeframe
  • Ensure you have the right to use any content (text, images, logos) you provide to us
  • Keep your login credentials and account details secure
  • Not use our services for any unlawful purpose or in a way that could harm our reputation

4.2. Delays caused by your failure to provide information or feedback may affect delivery times and are not our responsibility.

5. Fees and Payment

5.1. Fees will be set out in your Service Agreement. We will invoice you in accordance with the agreed payment schedule.

5.2. Payment is due within 14 days of the invoice date unless otherwise agreed. We may charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate.

5.3. All fees are exclusive of VAT unless stated otherwise. VAT will be added where applicable.

5.4. If you dispute an invoice, you must notify us within 7 days of receipt. Undisputed amounts remain payable on the due date.

6. Intellectual Property

6.1. Your content. You retain ownership of all content you provide (menu text, photos, logos, business information). You grant us a licence to use, reproduce, and display this content for the purpose of delivering our services and operating your website and listings.

6.2. Our work. We retain ownership of our templates, designs, tools, and any pre-existing materials we use. Subject to payment of all fees, we grant you a non-exclusive licence to use the website, menus, and other deliverables we create specifically for you for as long as you remain our client and use our services.

6.3. On termination. If you stop using our services, your licence to use our deliverables may end. We can provide guidance on exporting or migrating your content where technically feasible.

7. Third-Party Services

7.1. Our services may rely on third-party platforms (e.g. Google, hosting providers). We are not responsible for:

  • Changes to third-party terms, policies, or functionality
  • Downtime, outages, or limitations of those platforms
  • Outcomes we cannot control (e.g. search rankings, Google algorithm changes)

7.2. We will use reasonable care in selecting and managing third-party services, but we do not guarantee specific results such as search rankings, traffic levels, or booking volumes.

8. Limitation of Liability

8.1. Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited by law

8.2. Subject to clause 8.1:

  • We shall not be liable for any indirect, consequential, or special losses (including loss of profit, revenue, goodwill, or data)
  • Our total liability to you in any 12-month period shall not exceed the total fees paid by you to us in that period

8.3. You use our services at your own risk. We provide them on an “as is” basis and do not warrant uninterrupted or error-free operation.

9. Termination

9.1. Either party may terminate the engagement in accordance with the terms of your Service Agreement. Where no specific term is agreed, either party may give 30 days' written notice to terminate.

9.2. We may terminate immediately if you:

  • Breach these Terms and fail to remedy within 14 days of written notice
  • Fail to pay fees when due
  • Engage in conduct that we reasonably consider harmful to our business or reputation

9.3. On termination, you must pay all outstanding fees for work completed and any sums due under your Service Agreement.

10. Confidentiality

10.1. Each party agrees to keep confidential any non-public information received from the other in connection with these Terms. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. General

11.1. Governing law. These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

11.2. Entire agreement. These Terms and any Service Agreement constitute the entire agreement between you and TableMate and supersede any prior discussions or arrangements.

11.3. Changes. We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the new Terms.

11.4. Severability. If any provision of these Terms is found invalid, the remaining provisions continue in effect.

11.5. No partnership. Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and TableMate.

12. Contact

Questions about these Terms? Email us at hello@tablemate.uk.

TableMate — Your digital basics, done properly.